Policies

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Attendance Policy

The main goal is obviously not to miss any classes due to the short schedule, but the following are guidelines if something unexpected should happen.

The student will be dismissed from the school if more than 25% of the total clock hours of accumulated absences in the classroom occur (classroom hours, lab and internship/externship hours total 196 hours and 25% of this is 49 hours or 6 days). Maximum time missed in Lecture = 2 days and maximum missed in Lab = 3 days.

– 30 minutes – 4 hours of a day are considered a partial absence and constitutes a half day missed or Total 4 hours
– 4-8 hours are considered a full absence and constitutes a full day missed or total hours 71/2 hours

Accumulated absences of more than 5 days would exceed the 25% limit of the code. The student is held responsible for all tuition payments in excessive absences justify termination. According to our re-admittance policy, the student may not return until the next scheduled class. All absentees must contact the lead instructor at least 8 hours prior to the absence and another student to make-up class material missed. This does not remove an absence from the student’s attendance record but does allow the student to catch up with the remainder of their classmates.

A request for a leave of absence must be addressed with the Director of the school and cannot be allowed in general due to the nature of this course and its fast paced training requirements. Any student needing to miss a single class session must contact the lead instructor in advance for the assignment and the material expected to be covered due to the absence.

Excused absences will be regarded as absences for the attendance requirements of this program.
Due to the length and intensity of this course, a student will not receive his/her Certificate of Completion if more than one class is missed. Makeup work is available for the class missed but will not erase the absence. A student with two unexcused absences will be immediately terminated from the program. If a student has a medical emergency or personal crisis, the situation will be evaluated on an individual basis by the Program Director. The possibility of making up class(es) will be determined by the Program Director and school staff. If the student takes a grade of incomplete they have the right to reenroll in the program during the 12-month period following the date the student withdraws and complete those incomplete subjects without payment of additional tuition.

Classes start at 8:00 a.m. A student who is tardy will be put on probation until the next grading period. Habitual tardiness (3) will constitute termination from the program. A student who is terminated for violation of the attendance policy may not reenter before the start of the next program.

Conduct Policy

We expect our students to conduct themselves in a professional manner. Grounds for termination include the following: non-payment of tuition, failure to attend classes, tardiness or not achieving a satisfactory level of competency, displaying inappropriate dress, using foul language, smoking on school premises and grounds, no visible body piercing or visible tattoos, or any other behavior deemed damaging to The Center of fellow students. If a student is terminated from the program on ground of misconduct, no readmission is available.

Incompletes, Withdrawals, Repeat Subjects, and Remedial Work
A student who is obligated for the full tuition may request a grade of “incomplete” if the student withdraws for an appropriate reason unrelated to the student’s academic status. A student receiving a grade of incomplete to reenroll in the program during the 12-month period following the date the student withdraws and complete those incomplete subjects without payment of additional tuition.

Cancellation Policy

A full refund will be made to any student who cancels the enrollment contract within 72 hours (until midnight of the third day excluding Saturdays, Sundays and legal holidays) after the enrollment contract is signed or within the student’s first three scheduled class days.

Refund Policy

1. Refund computations will be based on scheduled course time of class attendance through the last date of attendance. Leaves of absence, suspensions and school holidays will not be counted as part of the scheduled class attendance.
2. The effective date of termination for refund purposes will be the earliest of the following:

      (a) The last day of attendance, if the student is terminated by the school;

 

      (b) The date of receipt of written notice from the student; or

 

    (c) Ten school days following the last date of attendance.

3. If tuition and fees are collected in advance of entrance, and if after expiration of the 72 hour cancellation privilege the student does not enter school, not more than $100 in nonrefundable administrative fees charged shall be retained by the school for the entire residence program or synchronous distance education course.

4. If a student enters a residence or synchronous distance education program and withdraws or is otherwise terminated after the cancellation period, the school or college may retain not more than $100 in nonrefundable administrative fees charged for the entire program. The minimum refund of the remaining tuition and fees will be the pro rata portion of tuition, fees, and other charges that the number of hours remaining in the portion of the course or program for which the student has been charged after the effective date of termination bears to the total number of hours in the portion of the course or program for which the student has been charged, except that a student may not collect a refund if the student has completed 75 percent or more of the total number of hours in the portion of the program for which the student has been charged on the effective date of termination. More simply, the refund is based on the precise number of hours the student has paid for, but not yet used, at the point of termination, up to the 75% completion mark, after which no refund is due. Form PS-1040 provides the precise calculation.

5. Refunds for items of extra expense to the student, such as books, tools, or other supplies are to be handled separately from refund of tuition and other academic fees. The student will not be required to purchase instructional supplies, books and tools until such time as these materials are required. Once these materials are purchased, no refund will be made. For full refunds, the school can withhold costs for these types of items from the refund as long as they were necessary for the portion of the program attended and separately stated in the enrollment agreement. Any such items not required for the portion of the program attended must be included in the refund.

6. A student who withdraws for a reason unrelated to the student’s academic status after the 75 percent completion mark and requests a grade at the time of withdrawal shall be given a grade of “incomplete” and permitted to re-enroll in the course or program during the 12-month period following the date the student withdrew without payment of additional tuition for that portion of the course or program.

7. A full refund of all tuition and fees is due and refundable in each of the following cases:
(a) An enrollee is not accepted by the school;
(b) If the course of instruction is discontinued by the school and this prevents the student from completing the course; or
(c) If the student’s enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representations by the owner or representatives of the school.
A full or partial refund may also be due in other circumstances of program deficiencies or violations of requirements for career schools and colleges.

8. REFUND POLICY FOR STUDENTS CALLED TO ACTIVE MILITARY SERVICE.
A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled:

    (a) If tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal;

(b) A grade of incomplete with the designation “withdrawn-military” for the courses in the program, other than courses for which the student has previously received a grade on the student’s transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or

(c) The assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:

        (1) satisfactorily completed at least 90 percent of the required coursework for the program; and

 

      (2) demonstrated sufficient mastery of the program material to receive credit for completing the program.

9. The payment of refunds will be totally completed such that the refund instrument has been negotiated or credited into the proper account(s), within 60 days after the effective date of termination.

Student Complaint Policy

This school has a Certificate of Approval from the Texas Workforce Commission (TWC). The school’s programs are approved by the TWC. The TWC-assigned school number is: S4676.
Any grievances should be discussed with the Director of Student Affairs, please Contact Us. Any unresolved grievances can be directed to:

      Texas Workforce Commission

 

      Career Schools and Colleges, Room 226T

 

      101 East 15th Street

 

      Austin, TX 78778-0001

 

    1-512-487-1547

Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school’s catalog. Schools are responsible for ensuring and documenting that all students have received a copy of the school’s grievance procedures and for describing these procedures in the school’s published catalog. If, as a student, you were not provided with this information, please inform school management.

Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint, can file a formal complaint with TWC, as well as with other relevant agencies or accreditors, if applicable.

Information on filing a complaint with TWC can be found on TWC’s Career Schools and Colleges Website at http://csc.twc.state.tx.us/.

Student Complaint Policy

RDA Certificate

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After you have completed the exam and printed a copy of your certificate you need to validate your certificate.

      1). Go to:

https://fmcgi.uthscsa.edu/validate.php

      2). Enter your certificate number and submit.

 

      3). Next go to www.tsbde.state.tx.us to find the Dental Assistant Registration Application.

 

      4). Print and complete following exact instructions.

 

      5). Send with copy of CPR card, copy of RDA certificate, copy of course completion certificate, copy of social security card and $30.

 

    6). Make sure before you sign the application you get a notary witness.
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